Privacy Policy

PRIVACY POLICY

Last Updated: April 2026

Marqueeteer (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal data in connection with our website (marqueeteer.com) and our Google Business Profile management services.

  1. INFORMATION WE COLLECT

1.1 Information You Provide Directly
When you sign up for Marqueeteer or use our services, we collect:

  • Name and email address
  • Business name, address, and phone number
  • Payment information (processed securely through third-party payment processors; we do not store full credit card details)
  • Google Business Profile login credentials (stored encrypted)
  • Service tier selection and billing preferences
  • Any communications, feedback, or support requests you send us
  • Content you authorize us to publish (blog posts, descriptions, photos, videos)

1.2 Information Collected Automatically
When you visit our website or use our services, we automatically collect:

  • Log data (IP address, browser type, pages visited, time and date of access)
  • Device information (operating system, device type)
  • Cookies and similar tracking technologies (see Section 4)
  • Performance metrics and analytics data

1.3 Information from Google Business Profile
When you authorize Marqueeteer to manage your Google Business Profile, we collect and process:

  • Profile data (business name, address, category, hours, description)
  • Customer reviews and rating data
  • Performance metrics (views, clicks, calls, messages, bookings)
  • Photos and videos in your profile
  • Google Posts and content history
  • Customer interactions and engagement data

1.4 Information from Third Parties
We may receive information about you from:

  • Payment processors (for transaction verification)
  • Google (performance data, profile updates)
  • Your email provider (if you integrate email for communications)
  • Analytics platforms (aggregated usage data)
  1. HOW WE USE YOUR INFORMATION

We use your personal data for the following purposes:

2.1 Service Delivery

  • Providing Google Business Profile management services
  • Creating, publishing, and optimizing your profile content
  • Monitoring and responding to customer reviews
  • Generating performance reports and analytics
  • Communicating with you about your account and service

2.2 Billing and Payments

  • Processing subscription payments
  • Sending invoices and billing statements
  • Managing payment disputes and refunds
  • Collecting outstanding fees

2.3 Communication

  • Sending service updates, maintenance notices, and policy changes
  • Responding to your inquiries and support requests
  • Sending marketing communications (with your consent)
  • Notifying you of changes to your account or service

2.4 Legal and Compliance

  • Complying with legal obligations and regulatory requirements
  • Enforcing our Terms and Conditions
  • Protecting against fraud, abuse, or security threats
  • Resolving disputes and pursuing claims

2.5 Analytics and Improvement

  • Understanding how our service is used
  • Improving our platform, features, and user experience
  • Conducting research and analytics
  • Creating anonymized, aggregated reports

2.6 Marketing (with your consent)

  • Sending promotional emails or newsletters
  • Featuring your business as an anonymized case study (unless you opt out)
  • Displaying aggregated performance data in our marketing materials
  1. HOW WE SHARE YOUR INFORMATION

3.1 We Do Not Sell Your Data
Marqueeteer does not sell, trade, or rent your personal information to third parties.

3.2 Service Providers and Partners
We share personal data with third parties who provide services on our behalf, including:

  • Payment processors (Stripe, PayPal, etc.) — for payment processing
  • Google — for GBP access and data synchronization
  • Cloud hosting providers — for secure data storage and backup
  • Email service providers — for communications and support
  • Analytics platforms — for performance tracking

These third parties are bound by confidentiality agreements and are required to use your data only for the purposes we specify.

3.3 Legal Obligations
We may disclose your information if required by law, regulation, legal process, or government request. We will provide notice of such disclosure unless prohibited by law.

3.4 Business Transfers
If Marqueeteer is acquired, merged, or undergoes a change of control, your personal data may be transferred as part of that transaction. We will provide notice of any such change and any choices you may have regarding your data.

3.5 Anonymized Data
We may share anonymized, aggregated data that does not identify you. This data cannot be traced back to you and is not considered personal data.

  1. COOKIES AND TRACKING TECHNOLOGIES

4.1 Cookies We Use
We use cookies and similar technologies to:

  • Remember your login information
  • Track your preferences and settings
  • Analyze website traffic and user behavior
  • Enable security features
  • Improve your user experience

4.2 Types of Cookies

  • Essential Cookies: Required for website functionality
  • Performance Cookies: Measure how you interact with our site
  • Marketing Cookies: Track your activity for marketing purposes

4.3 Your Cookie Choices
Most browsers allow you to refuse cookies or alert you when cookies are being sent. You can disable cookies through your browser settings. However, disabling cookies may impact your ability to use certain features of our website or service.

4.4 Third-Party Tracking
Third-party analytics providers (Google Analytics, etc.) may set cookies on our website to track your behavior. You can opt out of Google Analytics tracking using Google’s opt-out browser extension.

  1. DATA RETENTION

5.1 How Long We Keep Your Data

  • Account data: Retained for the duration of your subscription and 30 days after cancellation
  • Google Business Profile data: Retained as long as you authorize us to manage your profile
  • Transaction and billing records: Retained for 7 years (as required by tax laws)
  • Communications and support tickets: Retained for 3 years
  • Analytics and log data: Retained for 90 days
  • Backup copies: Retained for 30 days after deletion

5.2 Deletion Upon Request
You may request deletion of your personal data at any time by emailing privacy@marqueeteer.com. We will delete your data within 30 days, except where required to retain it for legal, tax, or contractual purposes.

5.3 Data After Cancellation
When your subscription ends, we retain your data only as necessary for billing, legal compliance, and dispute resolution. All operational access to your Google Business Profile is revoked within 5 business days of cancellation.

  1. YOUR RIGHTS AND CHOICES

6.1 Access and Portability
You have the right to access your personal data and receive a copy of it in a portable, machine-readable format. Request your data by emailing privacy@marqueeteer.com.

6.2 Correction
You have the right to correct inaccurate personal data. Update your account information directly in your account settings or contact us at privacy@marqueeteer.com.

6.3 Deletion (Right to Be Forgotten)
You have the right to request deletion of your personal data, subject to legal and contractual obligations. We will delete your data within 30 days of your request.

6.4 Objection to Processing
You may object to the processing of your data for marketing, analytics, or other non-essential purposes. We will respect your objection and stop processing for those purposes.

6.5 Marketing Communications
You may opt out of promotional emails and marketing communications at any time by clicking “Unsubscribe” in any email or by contacting privacy@marqueeteer.com.

6.6 Cookie Preferences
You can manage your cookie preferences through your browser settings or contact us to adjust your preferences.

  1. INTERNATIONAL DATA TRANSFERS

7.1 EU-Based Data Processing
Marqueeteer is EU-based and processes personal data in compliance with the General Data Protection Regulation (GDPR). Your data is stored in EU data centers.

7.2 Data Transfers Outside the EU
If we transfer data outside the EU, we do so only with appropriate safeguards in place, such as Standard Contractual Clauses approved by the European Commission.

7.3 Users Outside the EU
If you are accessing our service from outside the EU, you acknowledge that your personal data will be processed in the EU in accordance with this Privacy Policy and GDPR.

  1. DATA SECURITY

8.1 Security Measures
We implement industry-standard security measures to protect your personal data, including:

  • We use industry-standard encryption for data transmission and storage
  • We maintain access controls and restrict data access to authorized staff
  • We follow security best practices and maintain incident response procedures

8.2 No Guarantee of Security
While we maintain robust security measures, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security of your personal data. You use our service at your own risk.

8.3 Breach Notification
If a security breach occurs that compromises your personal data, we will notify you and affected parties without undue delay (within 72 hours if required by law) and provide information about the breach and mitigation steps.

  1. THIRD-PARTY LINKS AND SERVICES

Our website and service may contain links to third-party websites and services (Google, social media platforms, etc.). This Privacy Policy applies only to Marqueeteer’s services. We are not responsible for the privacy practices of third-party websites or services. Please review their privacy policies before providing your information.

  1. CHILDREN’S PRIVACY

Marqueeteer’s services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected data from a child under 18, we will delete it promptly. If you are aware of a child using our service, please contact us at privacy@marqueeteer.com.

  1. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

11.1 Rights Under CCPA

  • Right to know what personal data we collect, use, and share
  • Right to access your personal data
  • Right to delete your personal data (with exceptions)
  • Right to opt-out of the sale or sharing of your personal data
  • Right to non-discrimination for exercising your CCPA rights

11.2 How to Exercise Your Rights
Submit a request by emailing privacy@marqueeteer.com with “CCPA Request” in the subject line. We will verify your identity and respond within 45 days.

11.3 Sale of Personal Data
Marqueeteer does not sell or share personal data as defined by the CCPA. We do not use cookies for targeted advertising.

  1. CANADA PRIVACY RIGHTS (PIPEDA)

If you are a Canadian resident, your personal data is protected under the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to access, correct, and request deletion of your personal data. Submit requests to privacy@marqueeteer.com.

  1. AUSTRALIA PRIVACY RIGHTS

If you are an Australian resident, your personal data is protected under the Privacy Act 1988. You have the right to access, correct, and request deletion of your personal data. Submit requests to privacy@marqueeteer.com.

  1. GDPR RIGHTS (EU RESIDENTS)

If you are an EU resident, you have the following rights under the General Data Protection Regulation:

14.1 GDPR Rights

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure (right to be forgotten)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent
  • Right to lodge a complaint with a supervisory authority

14.2 How to Exercise Your Rights
Submit requests to privacy@marqueeteer.com or our Data Protection Officer at dpo@marqueeteer.com. We will respond within 30 days.

14.3 Legal Basis for Processing
We process your personal data on the following legal bases:

  • Contractual necessity (to provide our services)
  • Your consent (for marketing and optional features)
  • Legal obligation (for tax, billing, and compliance)
  • Legitimate interests (for analytics, security, fraud prevention)

14.4 Data Protection Officer
Our Data Protection Officer is available at dpo@marqueeteer.com for any privacy inquiries or complaints.

  1. CHANGES TO THIS PRIVACY POLICY

15.1 Right to Modify
Marqueeteer may update this Privacy Policy at any time. Changes will be posted on marqueeteer.com/privacy-policy with an updated “Last Updated” date.

15.2 Notice of Material Changes
For material changes, we will provide 30 days’ notice via email.

15.3 Acceptance
Your continued use of Marqueeteer’s services after updates constitutes acceptance of the revised Privacy Policy. If you object to material changes, you may cancel your subscription.

  1. CONTACT US

For questions about this Privacy Policy, your personal data, or to exercise your privacy rights:

Email: privacy@marqueeteer.com
Data Protection Officer: dpo@marqueeteer.com
General Support: support@marqueeteer.com
Contact Form: marqueeteer.com/contact
Mailing Address: Calle Falla, Valladolid, Spain

Response Time: 5 business days for privacy inquiries; 24-48 hours for general support

For EU residents with unresolved privacy concerns, you may lodge a complaint with your local data protection authority.

  1. DEFINITIONS
  • Personal Data: Any information that identifies or could identify you
  • Processing: Any action performed on personal data (collection, storage, use, sharing, deletion)
  • Data Controller: The entity that determines how and why personal data is processed (Marqueeteer)
  • Data Processor: An entity that processes data on behalf of a controller (our payment processors, hosting providers)
  • Legitimate Interests: Our business interests in providing services, improving our platform, and preventing fraud